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What is your return policy ?
Our return policy allows you to return items within 30 days of receiving your order. Items must be in unused and resalable condition with all original tags and packaging.
How can I initiate a return ?
To initiate a return, please log in to your account, go to the order history, and select the item(s) you wish to return. Follow the instructions provided to complete the return request.
Is there a return shipping fee ?
Return shipping is free for eligible items within the specified return period. Details about return shipping fees, if any, will be provided during the return process.
Can I return an item for a refund or exchange ?
Yes, you can choose either a refund or an exchange for eligible items. Please specify your preference during the return request process.
How long does it take to process a refund ?
Once we receive your returned items, refunds are typically processed within 30 business days. Please note that it may take additional time for the refund to reflect in your account.
What should I do if I receive a defective or incorrect item ?
If you receive a defective or incorrect item, please contact our customer support team immediately. We will guide you through the return process and arrange for a replacement or refund.
Can I return an item after the specified return period ?
Unfortunately, we cannot accept returns beyond the specified return period. It's essential to initiate the return within the designated time frame for a smooth process.
How can I check the status of my return ?
You can check the status of your return by logging into your account and navigating to the order history. We will also send you email notifications at each stage of the return process.