1. How can I track my order ?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to our tracking page. You can enter the tracking number there to monitor the status of your shipment in real-time.
2. Where do you ship ?
We currently ship in the United-States .
For shipping outside of these countries, please reach out to our support.
3. How long does it take to ship my order ?
Once you've placed your order, it usually takes 3 to 5 days to process it for delivery.
4. How much does shipping cost ?
There's no cost for shipping on any orders from our store
5. What are the shipping options available ?
6. Can I change my shipping address after placing an
order ?
Unfortunately, once an order is placed, we are unable to modify the shipping address. Please double-check your shipping information before completing your purchase.
7. What happens if my package is lost or delayed ?
In the rare event that your package is lost or significantly delayed, please contact our customer support team. We will work with our shipping partners to investigate the issue and provide a suitable resolution.
8. Can I schedule a specific delivery time ?
Unfortunately, we cannot schedule specific delivery times. The delivery timeframe is determined by the shipping carrier and the chosen shipping method.
9. What should I do if my order arrives damaged ?
If your order arrives damaged, please contact our customer support team immediately. We may request photos of the damaged items and packaging to facilitate a prompt resolution.
10. Can I change my shipping method after placing an order ?
Once an order is placed, the shipping method cannot be changed. If you need to expedite shipping or make changes, please contact our customer support team as soon as possible for assistance.
11. What if I'm not home ?
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.